Version: May 30, 2026
These General Terms and Conditions govern the use of the "cue" SaaS software (hereinafter "Software") provided by Hermann Stemberger e.U. (hereinafter "Provider") by the customer.
2.1. The Provider makes the Software available to the Customer as a web application.
2.2. The Provider guarantees an availability of the Software of 95% on an annual average. Maintenance windows (e.g., updates, patches, server migrations) are considered availability and are not counted towards downtime.
2.3. Availability refers to the handover point at the data center's internet gateway. Internet connections on the Customer's side or outages at third-party providers are outside the Provider's sphere of influence.
The Provider does not guarantee the actual delivery of emails. The Customer is responsible for securing critical information through alternative means.
The Customer is 100% responsible for ensuring that all uploaded files are free from viruses, Trojans, or malware. The Provider is not liable for any damages caused by files uploaded by the Customer. The Customer shall fully indemnify the Provider against any claims for damages from third parties.
Prohibited Content: It is strictly forbidden to upload or process content that violates applicable EU law (especially pornography, piracy, unconstitutional or harmful content). In case of violations, the Customer bears sole legal responsibility and fully indemnifies the Provider. The Provider reserves the right to immediately suspend the account.
This offer is currently exclusively aimed at customers based within the European Union (EU).
4.1. Billing is monthly in advance.
4.2. Price Adjustment Clause: The Provider reserves the right to adjust subscription prices once a year, taking into account the average inflation rate of the Eurozone. The Customer will be informed of any price adjustment at least 3 months before it takes effect.
4.3. Payment default entitles the Provider to temporarily suspend access.
5.1. The subscription runs indefinitely.
5.2. Termination is possible by either party with one month's notice to the end of the respective billing month.
5.3. No refunds will be provided for prepaid contributions in case of early termination.
6.1. The Provider is liable without limitation for damages resulting from injury to life, body, or health.
6.2. For other damages, the Provider is only liable in cases of intent or gross negligence.
6.3. Liability for indirect damages, consequential damages, lost profits, or data loss is excluded to the extent permitted by law.
6.4. In particular, the Provider is not liable for damages caused by email system failures, incorrect data entry by the Customer, or force majeure events.
The Customer is the data controller within the meaning of the GDPR. The Provider acts as a data processor. A Data Processing Agreement (DPA) will be concluded between the parties and is mandatory.
Data processing upon contact: If you send us a message via the contact form on the landing page, we store your name, your email address and the content of your message exclusively for processing your request and for further customer contact. This data will not be passed on to third parties without your consent.
Austrian law applies. The place of jurisdiction is the registered office of the Provider.
Hermann Stemberger e.U.
Gasteiner Straße 14/3
5500 Bischofshofen, AT
Owner: Hermann Stemberger Bakk.phil.
VAT-ID: ATU63452007
Registry Number: FN 658006g (EU-ID: ATBRA.658006-000)
Email: hermann@stemberger.at